Privacy Policy

Effective Date: January 2026

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1. Introduction

Techzoid Innovation Limited ("we", "us", "our") operates LaundriPOS, a cloud-based laundry management software platform (the "Service"). We are committed to protecting your privacy and personal information.

This Privacy Policy explains:

• What information we collect
• How we use that information
• How we protect that information
• Your rights regarding your information
• How to contact us about privacy concerns

Contact Information:

• Company Registration: RC 8623365
• Email: [email protected]
• Phone: +234 705 530 6984
• Address: Lagos, Nigeria

By using our Service, you agree to the collection and use of information in accordance with this policy.

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2. Definitions

"Personal Information" or "Personal Data" means any information that can be used to identify an individual.

"Customer" refers to the business or entity that has subscribed to our Service.

"End User" or "User" refers to individuals who use the Service on behalf of a Customer (e.g., staff members, managers).

"Customer Data" refers to data that Customers upload, store, or process through our Service.

"Usage Data" refers to data collected automatically about how you use our Service.

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3. Information We Collect

3.1 Information You Provide Directly

Account Registration Information:

• Business name and registration details
• Contact person name
• Email address
• Phone number
• Business address
• Number of locations
• Industry/business type

Billing Information:

• Payment method details (processed securely through Paystack or Flutterwave)
• Billing address
• Transaction history

User Account Information:

• User names
• Email addresses
• Phone numbers
• Role/position
• Access permissions

Customer Business Data:

• Customer records (names, phone numbers, addresses)
• Order information
• Service records
• Pricing information
• Inventory data
• Employee records
• Financial transactions
• SMS/WhatsApp messages sent through the Service

Communications:

• Support tickets and correspondence
• Feedback and survey responses
• Email communications with us

3.2 Information We Collect Automatically

Usage Data:

• IP address
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent
• Features used
• Login dates and times
• Search queries within the Service
• Error logs and crash reports

Cookies and Similar Technologies:

• Session cookies (essential for Service functionality)
• Preference cookies (remember your settings)
• Analytics cookies (understand how you use the Service)
• Security cookies (detect fraud and abuse)

Location Information:

• General location based on IP address
• Precise location (only if you enable location services for mobile app)

3.3 Information from Third Parties

Payment Processors:

• Payment confirmation
• Transaction status
• Payment method verification

SMS/WhatsApp Providers:

• Message delivery status
• Opt-out requests
• Delivery failures

3.4 Information We Do NOT Collect

We do NOT:

• Record or monitor the content of your phone calls
• Access your device camera or microphone without permission
• Track your location continuously
• Collect sensitive personal data (health, religion, political views) unless you voluntarily provide it
• Monitor your SMS/WhatsApp messages (we only facilitate sending, not reading)

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4. How We Use Your Information

4.1 To Provide and Improve the Service

• Create and manage your Account
• Process your transactions and payments
• Provide customer support
• Send service-related notifications
• Troubleshoot technical issues
• Monitor and analyze usage patterns
• Improve Service features and functionality
• Develop new features
• Detect and prevent fraud and abuse

4.2 To Communicate with You

• Send important Service updates
• Respond to your inquiries
• Send billing and payment reminders
• Provide technical support
• Send marketing communications (with your consent)
• Request feedback and reviews

4.3 To Ensure Security and Compliance

• Verify your identity
• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Comply with legal obligations
• Protect our rights and property
• Respond to legal requests and court orders

4.4 For Analytics and Research

• Understand how the Service is used
• Identify trends and usage patterns
• Measure Service performance
• Conduct market research
• Create aggregated, anonymized statistics

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5. How We Share Your Information

5.1 We Do NOT Sell Your Information

We do not and will never sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We share information with trusted third-party service providers who help us operate the Service:

Payment Processors:

• Paystack and Flutterwave (to process payments)
• They receive billing information and payment details
• Subject to their own privacy policies

Cloud Infrastructure:

• Hosting providers (to store data securely)
• Backup services (to protect your data)

Customer Communication:

• Email service providers (to send transactional emails)
• SMS/WhatsApp providers that YOU choose and configure
• Support ticket systems

Analytics:

• Usage analytics tools (Google Analytics, Mixpanel, etc.)
• Performance monitoring tools

All service providers are contractually obligated to:

• Use information only to provide services to us
• Maintain appropriate security measures
• Comply with applicable privacy laws

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Legal processes
• National security requirements
• Protection of our rights or safety

5.5 With Your Consent

We may share your information for purposes not described in this policy with your explicit consent.

5.6 Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually, such as:

• Industry benchmarks
• Usage statistics
• Market trends

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6. Your Customer Data

6.1 Ownership

You own your Customer Data. We are merely a processor of this data on your behalf.

6.2 Our Responsibilities

We will:

• Store your Customer Data securely
• Process it only as necessary to provide the Service
• Not access it except for support purposes or legal obligations
• Not share it with third parties without your consent
• Backup your data regularly
• Return or delete it upon your request (subject to legal requirements)

6.3 Your Responsibilities

You are responsible for:

• The accuracy and legality of Customer Data
• Obtaining necessary consents from your customers
• Complying with data protection laws in your jurisdiction
• Notifying your customers about data collection and use
• Handling data subject requests from your customers

6.4 Data Processing Agreement

For customers subject to data protection regulations, we will enter into a Data Processing Agreement (DPA) upon request.

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7. Data Security

7.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Measures:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Secure authentication and access controls
• Regular security audits and penetration testing
• Firewall protection
• Intrusion detection systems

Organizational Measures:

• Limited access to personal information (need-to-know basis)
• Employee confidentiality agreements
• Security training for staff
• Background checks for employees with data access
• Incident response procedures

Physical Measures:

• Secure data centers with restricted access
• 24/7 monitoring and surveillance
• Redundant systems and backups

7.2 Data Backup

• We perform regular automated backups
• Backups are encrypted and stored securely
• We maintain backups for disaster recovery
• We recommend you also maintain your own backups

7.3 Security Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

You are responsible for:

• Keeping your password secure
• Not sharing your login credentials
• Using secure internet connections
• Reporting security incidents promptly

7.4 Data Breach Notification

In the event of a data breach that affects your personal information:

• We will notify you within 72 hours of becoming aware
• We will describe the nature of the breach
• We will outline steps being taken to address it
• We will advise you on protective measures you can take

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8. Data Retention

8.1 Active Account Data

We retain your personal information and Customer Data for as long as:

• Your Account is active
• Needed to provide you the Service
• Required by our Terms and Conditions

8.2 After Account Closure

After you close your Account:

• We will retain data for 30 days (for account recovery)
• After 30 days, we will delete or anonymize your data
• We may retain some information longer if required by law
• We may retain aggregated, anonymized data indefinitely

8.3 Legal and Compliance Requirements

We may retain certain information longer if required for:

• Legal obligations (e.g., tax records: 6 years)
• Dispute resolution
• Enforcement of our agreements
• Fraud prevention

8.4 Backup Data

Data may persist in backup systems for up to 90 days after deletion.

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9. Your Privacy Rights

9.1 Access and Correction

You have the right to:

• Access your personal information
• Request a copy of your data
• Correct inaccurate information
• Update your Account information at any time

How to exercise: Log into your Account or contact us at [email protected]

9.2 Data Portability

You have the right to:

• Export your Customer Data in a machine-readable format
• Transfer your data to another service provider

How to exercise: Use the export feature in your Account or contact support.

9.3 Deletion

You have the right to:

• Delete your Account
• Request deletion of your personal information
• Request deletion of specific Customer Data

How to exercise: Contact us at [email protected]

9.4 Objection and Restriction

You have the right to:

• Object to certain processing of your information
• Restrict how we use your information
• Opt-out of marketing communications

How to exercise: Contact us or use the unsubscribe link in our emails.

9.5 Withdrawal of Consent

If we process your information based on consent, you have the right to:

• Withdraw consent at any time
• This won't affect the lawfulness of processing before withdrawal

9.6 Complaint

You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

9.7 Response Time

We will respond to your requests within:

• 30 days for most requests
• 90 days for complex requests
• We will inform you if we need additional time

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10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies:

• Required for Service functionality
• Enable core features (login, account management)
• Cannot be disabled without affecting Service use

Functional Cookies:

• Remember your preferences
• Enhance user experience
• Can be disabled (may limit functionality)

Analytics Cookies:

• Understand how you use the Service
• Help us improve the Service
• Can be disabled in your browser settings

Marketing Cookies:

• Track effectiveness of marketing campaigns
• Personalize marketing content
• Can be disabled or opted out

10.2 Managing Cookies

You can control cookies through:

• Your browser settings (block all cookies, third-party cookies, or specific cookies)
• Our cookie consent banner (when first visiting our site)
• Privacy settings in your Account

10.3 Third-Party Cookies

We may use third-party cookies from:

• Google Analytics (usage tracking)
• Facebook Pixel (marketing)
• Advertising networks

These are subject to the third parties' privacy policies.

10.4 Do Not Track

Some browsers support "Do Not Track" signals. Currently, our Service does not respond to these signals, but we provide cookie controls as described above.

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11. Third-Party Services

11.1 SMS and WhatsApp Providers

You integrate your own SMS/WhatsApp services (Termii, BulkSMS, Twilio, WhatsApp Business API).

11.2 Payment Processors

We use Paystack and Flutterwave to process payments.

What they receive:

• Payment method information
• Transaction amounts
• Billing information

Their responsibilities:

• They are responsible for securing payment data
• Subject to PCI DSS compliance standards
• Subject to their own privacy policies

11.3 Links to Other Sites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

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12. Children's Privacy

Our Service is not intended for anyone under 18 years of age.

• We do not knowingly collect information from children under 18
• If we discover we have collected such information, we will delete it immediately
• If you believe we have information about a child, contact us immediately

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13. International Data Transfers

13.1 Data Location

Your data is stored in secure, professionally-managed data centers with industry-standard security measures and redundancy protocols to ensure data availability and protection.

13.2 Cross-Border Transfers

If your data is transferred outside Nigeria:

• We ensure appropriate safeguards are in place
• We use standard contractual clauses
• We comply with applicable data protection laws
• We may use Privacy Shield or similar frameworks where applicable

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14. Marketing Communications

14.1 Types of Communications

We may send you:

• Product updates and new features
• Service tips and best practices
• Webinar and event invitations
• Special offers and promotions
• Company news and blog posts

14.2 Opting Out

You can opt out of marketing communications:

• Click "unsubscribe" in any marketing email
• Update preferences in your Account settings
• Contact us at [email protected]

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15. California Privacy Rights (CCPA)

While we are a Nigerian company, we respect the privacy rights of California residents:

Right to Know:

• What personal information we collect
• How we use it
• Who we share it with

Right to Delete:

• Request deletion of your personal information

Right to Opt-Out:

• Opt-out of sale of personal information (note: we do not sell personal information)

Right to Non-Discrimination:

• We will not discriminate against you for exercising your rights

To exercise these rights, contact us at [email protected]

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16. European Privacy Rights (GDPR)

While we are a Nigerian company, we respect the privacy rights of EU residents:

Legal Basis for Processing:

• Contract performance (to provide the Service)
• Legitimate interests (to improve the Service)
• Consent (for marketing communications)
• Legal obligations (to comply with laws)

Your Rights:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

To exercise these rights, contact us at [email protected]

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17. Nigerian Data Protection Compliance

We comply with the Nigeria Data Protection Regulation (NDPR) and applicable Nigerian privacy laws.

Our Commitments:

• Lawful and transparent data processing
• Purpose limitation (use data only for stated purposes)
• Data minimization (collect only necessary data)
• Accuracy (keep data accurate and up-to-date)
• Storage limitation (retain data only as long as necessary)
• Security (implement appropriate security measures)
• Accountability (demonstrate compliance)

Your Rights under NDPR:

• Right to information about data processing
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to deletion (where applicable)
• Right to object to processing
• Right to data portability
• Right to complain to NITDA

To exercise your rights or file a complaint:

• Contact us: [email protected]
• Contact NITDA (Nigeria's data protection authority)

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18. Changes to This Privacy Policy

18.1 Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Changes in applicable laws
• New features or services
• Feedback from users

18.2 Notification

We will notify you of material changes by:

• Updating the "Last Updated" date at the top
• Sending you an email notification
• Posting a notice on our website
• Displaying a notice in your Account dashboard

18.3 Continued Use

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

18.4 Review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

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20. Data Protection Officer

For data protection inquiries, you may contact:

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21. Specific Scenarios

21.1 SMS/WhatsApp Messaging

When you send SMS or WhatsApp messages through the Service:

• Your customers' phone numbers are stored in your Account
• Message content is temporarily processed to facilitate sending
• We do not read or analyze message content
• Messages are sent through YOUR SMS/WhatsApp provider
• Delivery status is tracked for your records

Your Responsibilities:

• Obtain customer consent before sending messages
• Comply with anti-spam laws
• Honor opt-out requests
• Comply with your SMS provider's terms

21.2 Employee Data

If you store employee information in the Service:

• You are the data controller
• You must inform employees about data processing
• You must obtain necessary consents
• You must handle employee data subject requests
• We are the data processor acting on your behalf

21.3 Customer Payment Information

When your customers pay you through integrated payment gateways:

• Payment data goes directly to the payment processor
• We do not store full credit card numbers
• We may store payment method type and last 4 digits
• Transaction history is stored in your Account

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22. Security Best Practices for Customers

We recommend you:

• Use strong, unique passwords
• Enable two-factor authentication (if available)
• Limit user access to need-to-know basis
• Review user permissions regularly
• Log out when using shared computers
• Keep your software updated
• Use secure internet connections
• Train employees on security best practices
• Monitor your Account for suspicious activity

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23. Transparency Report

We may publish an annual transparency report detailing:

• Government data requests received
• How we responded
• Data breaches (if any)
• Changes in our practices

This report will be available on our website.

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Last Updated: January 2026  |  Version: 1.0

Document Created By: Techzoid Innovation Limited  |  Status: Active and Enforceable

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Acknowledgment

By using LaundriPOS, you acknowledge that:

1. You have read this Privacy Policy
2. You understand how we collect and use information
3. You consent to our privacy practices as described
4. You understand your rights and how to exercise them
5. You will review this policy periodically for updates