LAUNDRIPOS REFUNDS POLICY

Last Updated: January 2026
Effective Date: January 2026

1. INTRODUCTION

This Refunds Policy explains our policies regarding cancellations, refunds, and credits for LaundriPOS, operated by LaundriPOS LTD ("we", "us", "our"), a company registered in Nigeria with Registration Number RC 9546497.

Contact Information:

• Email: support@laundripos.com
• Phone: +234 705 530 6984
• WhatsApp: +234 705 530 6984
• Address: Lagos, Nigeria

This policy should be read in conjunction with our Terms and Conditions.

2. FREE TRIAL PERIOD

2.1 Trial Terms

• All new customers receive a 30-day free trial
• No credit card required to start trial
• Full access to features during trial period
• Only one free trial per business entity

2.2 No Charges During Trial

• You will NOT be charged during the 30-day trial period
• No refunds are necessary as there are no charges
• You may cancel at any time during the trial with no obligation

2.3 Trial Cancellation

To cancel during your free trial:

• Log into your Account dashboard and select "Cancel Subscription"
• Contact our support team at support@laundripos.com
• No questions asked, no charges applied

2.4 After Trial Ends

• If you do not cancel before the trial ends, your subscription will automatically begin
• You will be charged the subscription fee for your selected plan
• Standard refund policies (described below) will apply

3. MONTHLY SUBSCRIPTIONS

3.1 Billing Cycle

• Monthly subscriptions are billed on the same day each month
• Example: If you start on January 15th, you'll be billed on the 15th of each month
• Billing occurs automatically using your registered payment method

3.2 No Refunds for Monthly Subscriptions

Monthly subscriptions are NON-REFUNDABLE.

This means:

• ❌ No refunds for partial months
• ❌ No refunds for unused time within a billing period
• ❌ No refunds if you cancel mid-month
• ❌ No refunds for service dissatisfaction after the trial period

3.3 Cancellation of Monthly Subscription

You may cancel your monthly subscription at any time:

When You Cancel:

• Your cancellation takes effect at the end of your current billing period
• You retain access to the Service until the end of the paid period
• You will NOT be charged for the next billing period
• No refunds will be issued for the current period

Example:

• You're billed on the 15th of each month
• You cancel on January 20th
• You keep access until February 15th
• You will NOT be charged on February 15th
• No refund for January 15th - February 15th period

How to Cancel:

1. Log into your Account dashboard
2. Go to "Billing" or "Subscription" settings
3. Click "Cancel Subscription"
4. Confirm cancellation
5. You'll receive a confirmation email

Alternatively, contact support: support@laundripos.com

3.4 Downgrading Monthly Plans

If you downgrade to a lower-tier plan:

• Downgrade takes effect at the start of next billing cycle
• No refunds for the difference in the current period
• You keep access to current tier features until downgrade takes effect

4. ANNUAL SUBSCRIPTIONS

4.1 Annual Billing

• Annual subscriptions are paid once per year
• Includes 16.67% - 20% discount vs monthly billing
• Locked in at the rate for the full year
• Auto-renews annually unless cancelled

4.2 Refund Policy for Annual Subscriptions

Annual subscriptions are eligible for a PRORATED REFUND within 60 days of payment.

Within First 60 Days:

• You may cancel and receive a prorated refund
• Refund calculated as: (Remaining months / 12) × Annual Fee
• We retain payment for months already used
• Refund processing fee of 5% may apply (or ₦5,000, whichever is less)

After 60 Days:

• NO REFUNDS will be issued
• You may cancel to prevent next year's renewal
• You keep access until subscription end date

Example 1: Refund within 60 days

• Annual fee: ₦540,000 (Professional tier, 3 locations)
• You cancel after 2 months
• Used: 2 months = ₦90,000
• Remaining: 10 months = ₦450,000
• Refund: ₦450,000 - 5% processing fee = ₦427,500

Example 2: Cancellation after 60 days

• You cancel after 5 months
• No refund issued
• You keep access for remaining 7 months
• Will NOT be charged for next year

4.3 Annual Subscription Cancellation

To cancel annual subscription:

1. Contact our support team at support@laundripos.com
2. Provide your Account details and reason for cancellation
3. We will calculate any eligible refund
4. Refund will be processed within 14 business days
5. Refunds go back to original payment method

4.4 Annual to Monthly Conversion

• You cannot convert from annual to monthly mid-term
• If you need monthly billing, wait until annual subscription ends
• Then subscribe to a monthly plan

5. EXCEPTIONAL CIRCUMSTANCES FOR REFUNDS

5.1 Service Failure

If we fail to provide the Service due to our fault:

Significant Outages (Downtime > 24 hours):

• We will issue a service credit
• Credit = Prorated refund for downtime period
• Applied to your next bill automatically

Example:

• Monthly subscription: ₦54,000
• Outage: 3 days (10% of month)
• Credit: ₦5,400 applied to next bill

Critical Service Failures:

• If Service is unavailable for 7+ consecutive days due to our fault
• You may request a full refund for the current billing period
• Must be requested within 30 days of the incident

5.2 Billing Errors

If we mistakenly charge you:

• Duplicate charges
• Wrong amount
• After you cancelled

We will provide a full refund within 5 business days.

To report billing errors:

• Email: support@laundripos.com with proof/screenshot
• Include Account details and transaction ID

5.3 Unauthorized Charges

If your Account was accessed without authorization:

• Report immediately to support@laundripos.com
• We will investigate
• Refunds issued if unauthorized use is confirmed
• You must secure your Account and change password

6. WHAT IS NOT REFUNDABLE

6.1 No Refunds For:

❌ Change of Mind

• "I don't need this anymore"
• "I found another solution"
• "My business is closing"

❌ Service Dissatisfaction (After Trial)

• "I don't like the interface"
• "It's not what I expected"
• "It's too complicated"

Note: That's why we offer a 30-day free trial!

❌ Lack of Use

• "I forgot I had a subscription"
• "I didn't use it this month"
• "My staff didn't use it"

❌ Third-Party Services

• SMS provider costs (Termii, BulkSMS, Twilio)
• Payment processor fees (Paystack, Flutterwave)
• Internet or mobile data costs

❌ Setup Fees, Training, or Support

• One-time onboarding fees (if any)
• Custom training sessions (if purchased)
• Priority support upgrades (if purchased)

❌ Expired Subscriptions

• Refund requests made more than 90 days after payment

❌ Violations of Terms

• Account terminated for Terms violation
• Fraudulent activity
• Abuse of Service

7. UPGRADES AND DOWNGRADES

7.1 Upgrading Your Plan

When you upgrade (e.g., Starter to Professional):

• Upgrade takes effect immediately
• You are charged the prorated difference for the remainder of your billing cycle
• Next billing cycle will be at the new rate
• No refunds for the original plan

Example:

• Current plan: Starter (₦12,000/month)
• New plan: Professional 3 locations (₦54,000/month)
• Upgrade on day 15 of 30-day billing cycle
• Prorated charge: (₦54,000 - ₦12,000) × (15/30) = ₦21,000
• You pay ₦21,000 immediately
• Next month: Full ₦54,000 charge

7.2 Downgrading Your Plan

When you downgrade (e.g., Professional to Starter):

• Downgrade takes effect at the start of next billing cycle
• NO REFUNDS for the current billing period
• You keep access to current features until downgrade date
• Features not included in lower tier will be disabled after downgrade

Example:

• Current plan: Professional (₦54,000/month)
• New plan: Starter (₦12,000/month)
• Downgrade request on January 20th
• You paid ₦54,000 on January 15th
• You keep Professional features until February 15th
• No refund for the ₦42,000 difference
• On February 15th, you're charged ₦12,000 and downgraded

7.3 Adding/Removing Locations

Professional and Enterprise Tiers:

Adding Locations:

• Prorated charge for new locations for current period
• Full charge for new locations in next period

Removing Locations:

• Takes effect next billing cycle
• No refunds for current period

8. PAYMENT FAILURES AND GRACE PERIOD

8.1 Failed Payments

If your payment fails:

1. You'll receive an email notification
2. We'll automatically retry charging in 3 days
3. If retry fails, we'll try again in 7 days
4. Total grace period: 7 days

8.2 During Grace Period

• Your Service remains active
• You can update payment method
• No late fees during first 7 days
• Account will be suspended after 7 days if payment still fails

8.3 Late Fees

After 7-day grace period:

• Account is suspended (read-only access)
• Late fee of ₦2,000 is applied
• Service restored immediately upon payment
• No refunds for late fees

8.4 Account Termination for Non-Payment

If payment is not received within 30 days:

• Account may be permanently terminated
• All data may be deleted
• No refunds for previous months
• Reactivation may require new setup

9. REFUND PROCESS

9.1 How to Request a Refund

To request a refund (where applicable):

Step 1: Contact Support

• Email: support@laundripos.com
• Subject: "Refund Request - [Your Account Name]"
• Include:
  • Account email
  • Transaction date and amount
  • Reason for refund request
  • Screenshot/proof if applicable

Step 2: Review Process

• We will review your request within 5 business days
• We may ask for additional information
• We will notify you of approval or denial

Step 3: Refund Processing

• If approved, refund processed within 14 business days
• Refunds go back to original payment method
• You'll receive confirmation email

9.2 Refund Timing

Bank transfers: 5-10 business days
Credit/Debit cards: 7-14 business days
Mobile money: 3-7 business days

Note: Actual timing depends on your financial institution.

9.3 Refund Currency and Method

• Refunds issued in Nigerian Naira (₦)
• Refunds go back to original payment method
• Cannot be issued to different payment method for security reasons

9.4 Partial Refunds

In some cases, we may offer partial refunds:

• Technical issues affecting only part of billing period
• Goodwill gestures for loyal customers
• At our sole discretion

10. SERVICE CREDITS

10.1 When Credits Are Issued

Instead of refunds, we may issue service credits for:

• Minor service disruptions
• Customer satisfaction issues
• Goodwill gestures
• Referral bonuses

10.2 How Credits Work

• Credits are applied to your Account balance
• Automatically used for next payment
• Cannot be redeemed for cash
• Non-transferable
• Expire 12 months from issue date

10.3 Requesting Credits

• Contact support at support@laundripos.com
• Explain the issue
• We'll determine if credit is appropriate

11. SPECIAL SITUATIONS

11.1 Force Majeure

If Service is unavailable due to circumstances beyond our control:

• Natural disasters
• War, terrorism
• Government actions
• Internet or power failures
• Pandemics

We are not obligated to provide refunds, but may offer service credits at our discretion.

11.2 Service Termination by Us

If we terminate the Service entirely:

• Active annual subscriptions will receive prorated refunds
• Monthly subscriptions: No refunds but no further charges
• Adequate notice will be provided (minimum 90 days)

11.3 Account Termination for Violations

If we terminate your Account for Terms violations:

• No refunds will be issued
• You forfeit all remaining subscription time
• You remain liable for charges incurred before termination

11.4 Business Closure

If your business closes:

• Not eligible for refunds (should have cancelled earlier)
• You may export your data before Account closure
• Contact support for data export assistance

11.5 Bankruptcy or Insolvency

If you file for bankruptcy or become insolvent:

• Refund claims will be handled according to bankruptcy proceedings
• Active subscriptions will be cancelled
• Outstanding balances remain due

12. REFUND EXCLUSIONS

12.1 SMS and WhatsApp Costs

We do NOT refund:

• SMS credits purchased from third-party providers (Termii, BulkSMS, Twilio)
• WhatsApp Business API fees
• Any costs with providers YOU contracted directly

These are between you and your providers.

12.2 Payment Processing Fees

We do NOT refund:

• Paystack or Flutterwave processing fees
• International transaction fees
• Currency conversion fees
• Bank transfer fees

These fees are charged by payment processors, not us.

12.3 Add-On Services

Purchased add-ons are generally non-refundable:

• Custom training sessions (once delivered)
• Priority support upgrades (once active)
• Custom development work (once commenced)
• Setup services (once provided)

12.4 Third-Party Integrations

We are not responsible for refunds related to:

• Third-party apps or services you integrate
• External software you connect to LaundriPOS
• Hardware you purchase for use with LaundriPOS

13. DISPUTING CHARGES

13.1 Before Disputing with Your Bank

Please contact us first before initiating a chargeback or payment dispute with your bank.

Why:

• We can resolve most issues quickly
• Chargebacks can result in account suspension
• Chargebacks incur fees that may be passed to you
• May be considered fraud if done improperly

13.2 Chargeback Policy

If you file a chargeback without contacting us first:

• Your Account will be immediately suspended
• We will provide evidence to the payment processor
• If chargeback is reversed, you'll be charged for:
  • Original subscription fee
  • Chargeback processing fee (₦15,000)
  • Any costs incurred in dispute

13.3 Legitimate Disputes

If you have a legitimate dispute:

1. Contact us at support@laundripos.com
2. Explain the issue with details
3. Allow us 5 business days to respond
4. We'll work with you to resolve fairly

14. PROMOTIONAL DISCOUNTS AND COUPONS

14.1 Discount Terms

• Promotional discounts are applied at time of payment
• Cannot be combined with other offers
• Non-refundable and non-transferable
• Valid only for period specified

14.2 If You Cancel with Discount

If you received a promotional discount and cancel:

• No refunds issued
• Cannot reactivate at discounted rate
• Standard pricing applies if you rejoin

14.3 Referral Credits

• Referral credits are service credits, not refunds
• Can only be applied to future payments
• Cannot be redeemed for cash
• Expire 12 months from issue date

15. TAX REFUNDS

15.1 VAT and Taxes

• If you were incorrectly charged VAT or other taxes
• Contact us with documentation
• We will refund the tax amount only
• Processing time: 14-30 business days

15.2 Tax Receipts

• Tax receipts/invoices can be downloaded from your Account
• Contact support if you need corrected tax documents

16. DATA EXPORT BEFORE CANCELLATION

16.1 Export Your Data

Before cancelling, we strongly recommend:

1. Export all customer data
2. Download all reports
3. Save any important records
4. Remove integrations with third-party services

16.2 Data Retention After Cancellation

• Data retained for 30 days after cancellation
• After 30 days, data may be permanently deleted
• No guarantees of data recovery after deletion
• No refunds if you lose data due to not exporting

16.3 Data Export Assistance

If you need help exporting data:

• Contact support before cancellation
• We provide export guides and tools
• Enterprise customers: We can assist with large exports

17. FAIR USE POLICY

17.1 Abuse and Refunds

If we determine you're abusing our refund policy:

• Repeatedly signing up for trials and cancelling
• Requesting refunds for non-refundable items
• Filing fraudulent refund requests

We reserve the right to:

• Deny refund requests
• Suspend or terminate your Account
• Ban you from future use of the Service
• Take legal action if fraud is involved

18. MODIFICATIONS TO REFUND POLICY

18.1 Policy Changes

We may update this Refunds Policy to reflect:

• Changes in our practices
• Changes in legal requirements
• New features or services
• Customer feedback

18.2 Notification of Changes

We will notify you of significant changes by:

• Updating the "Last Updated" date
• Sending email notification
• Posting notice on our website

18.3 Acceptance of Changes

Continued use of the Service after changes constitutes acceptance of the updated policy.

Policy in effect at time of purchase governs that transaction.

19. CONTACT INFORMATION

For questions about refunds, cancellations, or this policy:

LaundriPOS LTD

Company Registration: RC 9546497
Email: support@laundripos.com
Phone: +234 705 530 6984
WhatsApp: +234 705 530 6984
Address: Lagos, Nigeria

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM WAT
Saturday: 10:00 AM - 2:00 PM WAT
Sunday: Closed (emergency support via email)

Response Time:

• Refund requests: Within 5 business days
• Urgent issues: Within 24 hours
• General inquiries: Within 2 business days

20. SUMMARY TABLE

21. KEY TAKEAWAYS

✅ 30-day free trial - Try before you buy, no credit card required

✅ Monthly subscriptions - No refunds, but cancel anytime, access until period ends

✅ Annual subscriptions - Prorated refunds within 60 days, no refunds after

✅ Billing errors - Full refunds for our mistakes

✅ Service failures - Credits or refunds for significant outages

❌ No refunds for - Change of mind, lack of use, third-party costs, after trial period

📞 Contact first - Always reach out before disputing charges with your bank

Last Updated: January 2026
Version: 1.0

Document Created By: LaundriPOS LTD
Status: Active and Enforceable

ACKNOWLEDGMENT

By subscribing to LaundriPOS, you acknowledge that:

1. You have read and understood this Refunds Policy
2. You agree to the refund terms and conditions
3. You understand what is and isn't refundable
4. You will use the 30-day free trial to evaluate the Service
5. You understand cancellation procedures
6. You will contact us before initiating chargebacks