Refund Policy

Effective Date: January 2026

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1. Introduction

This Refunds Policy explains our policies regarding cancellations, refunds, and credits for LaundriPOS, operated by Techzoid Innovation Limited ("we", "us", "our"), a company registered in Nigeria with Registration Number RC 8623365.

Contact Information:

• Email: [email protected]
• Phone: +234 705 530 6984
• WhatsApp: +234 705 530 6984
• Address: Lagos, Nigeria

This policy should be read in conjunction with our Terms and Conditions.

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2. Free Trial Period

2.1 Trial Terms

• All new customers receive a 30-day free trial
• No credit card required to start trial
• Full access to features during trial period
• Only one free trial per business entity

2.2 No Charges During Trial

• You will NOT be charged during the 30-day trial period
• No refunds are necessary as there are no charges
• You may cancel at any time during the trial with no obligation

2.3 Trial Cancellation

To cancel during your free trial:

• Log into your Account dashboard and select "Cancel Subscription"
• Contact our support team at [email protected]
• No questions asked, no charges applied

2.4 After Trial Ends

• If you do not cancel before the trial ends, your subscription will automatically begin
• You will be charged the subscription fee for your selected plan
• Standard refund policies (described below) will apply

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3. Monthly Subscriptions

3.1 Billing Cycle

• Monthly subscriptions are billed on the same day each month
• Example: If you start on January 15th, you'll be billed on the 15th of each month
• Billing occurs automatically using your registered payment method

3.2 No Refunds for Monthly Subscriptions

3.3 Cancellation of Monthly Subscription

You may cancel your monthly subscription at any time.

When You Cancel:

• Your cancellation takes effect at the end of your current billing period
• You retain access to the Service until the end of the paid period
• You will NOT be charged for the next billing period
• No refunds will be issued for the current period

How to Cancel:

1. Log into your Account dashboard
2. Go to "Billing" or "Subscription" settings
3. Click "Cancel Subscription"
4. Confirm cancellation
5. You'll receive a confirmation email

Alternatively, contact support: [email protected]

3.4 Downgrading Monthly Plans

If you downgrade to a lower-tier plan:

• Downgrade takes effect at the start of next billing cycle
• No refunds for the difference in the current period
• You keep access to current tier features until downgrade takes effect

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4. Annual Subscriptions

4.1 Annual Billing

• Annual subscriptions are paid once per year
• Includes 16.67% – 20% discount vs monthly billing
• Locked in at the rate for the full year
• Auto-renews annually unless cancelled

4.2 Refund Policy for Annual Subscriptions

Within First 60 Days:

• You may cancel and receive a prorated refund
• Refund calculated as: (Remaining months / 12) × Annual Fee
• We retain payment for months already used
• Refund processing fee of 5% may apply (or ₦5,000, whichever is less)

After 60 Days:

• NO REFUNDS will be issued
• You may cancel to prevent next year's renewal
• You keep access until subscription end date

4.3 Annual Subscription Cancellation

To cancel annual subscription:

1. Contact our support team at [email protected]
2. Provide your Account details and reason for cancellation
3. We will calculate any eligible refund
4. Refund will be processed within 14 business days
5. Refunds go back to original payment method

4.4 Annual to Monthly Conversion

• You cannot convert from annual to monthly mid-term
• If you need monthly billing, wait until annual subscription ends
• Then subscribe to a monthly plan

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5. Exceptional Circumstances for Refunds

5.1 Service Failure

If we fail to provide the Service due to our fault:

Significant Outages (Downtime > 24 hours):

• We will issue a service credit
• Credit = Prorated refund for downtime period
• Applied to your next bill automatically

Critical Service Failures:

• If Service is unavailable for 7+ consecutive days due to our fault
• You may request a full refund for the current billing period
• Must be requested within 30 days of the incident

5.2 Billing Errors

If we mistakenly charge you:

• Duplicate charges
• Wrong amount
• After you cancelled

To report billing errors:

• Email: [email protected] with proof/screenshot
• Include Account details and transaction ID

5.3 Unauthorized Charges

If your Account was accessed without authorization:

• Report immediately to [email protected]
• We will investigate
• Refunds issued if unauthorized use is confirmed
• You must secure your Account and change password

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6. What Is Not Refundable

6.1 No Refunds For:

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7. Upgrades and Downgrades

7.1 Upgrading Your Plan

When you upgrade (e.g., Starter to Professional):

• Upgrade takes effect immediately
• You are charged the prorated difference for the remainder of your billing cycle
• Next billing cycle will be at the new rate
• No refunds for the original plan

7.2 Downgrading Your Plan

When you downgrade (e.g., Professional to Starter):

• Downgrade takes effect at the start of next billing cycle
• NO REFUNDS for the current billing period
• You keep access to current features until downgrade date
• Features not included in lower tier will be disabled after downgrade

7.3 Adding/Removing Locations

Professional and Enterprise Tiers:

Adding Locations:

• Prorated charge for new locations for current period
• Full charge for new locations in next period

Removing Locations:

• Takes effect next billing cycle
• No refunds for current period

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8. Payment Failures and Grace Period

8.1 Failed Payments

If your payment fails:

1. You'll receive an email notification
2. We'll automatically retry charging in 3 days
3. If retry fails, we'll try again in 7 days
4. Total grace period: 7 days

8.2 During Grace Period

• Your Service remains active
• You can update payment method
• No late fees during first 7 days
• Account will be suspended after 7 days if payment still fails

8.3 Late Fees

After 7-day grace period:

• Account is suspended (read-only access)
• Late fee of ₦2,000 is applied
• Service restored immediately upon payment
• No refunds for late fees

8.4 Account Termination for Non-Payment

If payment is not received within 30 days:

• Account may be permanently terminated
• All data may be deleted
• No refunds for previous months
• Reactivation may require new setup

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9. Refund Process

9.1 How to Request a Refund

To request a refund (where applicable):

Step 1: Contact Support

• Email: [email protected]
• Subject: "Refund Request – [Your Account Name]"
• Include:
  • Account email
  • Transaction date and amount
  • Reason for refund request
  • Screenshot/proof if applicable

Step 2: Review Process

• We will review your request within 5 business days
• We may ask for additional information
• We will notify you of approval or denial

Step 3: Refund Processing

• If approved, refund processed within 14 business days
• Refunds go back to original payment method
• You'll receive confirmation email

9.2 Refund Timing

• Bank transfers: 5–10 business days
• Credit/Debit cards: 7–14 business days
• Mobile money: 3–7 business days

9.3 Refund Currency and Method

• Refunds issued in Nigerian Naira (₦)
• Refunds go back to original payment method
• Cannot be issued to different payment method for security reasons

9.4 Partial Refunds

In some cases, we may offer partial refunds:

• Technical issues affecting only part of billing period
• Goodwill gestures for loyal customers
• At our sole discretion

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10. Service Credits

10.1 When Credits Are Issued

Instead of refunds, we may issue service credits for:

• Minor service disruptions
• Customer satisfaction issues
• Goodwill gestures
• Referral bonuses

10.2 How Credits Work

• Credits are applied to your Account balance
• Automatically used for next payment
• Cannot be redeemed for cash
• Non-transferable
• Expire 12 months from issue date

10.3 Requesting Credits

• Contact support at [email protected]
• Explain the issue
• We'll determine if credit is appropriate

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11. Special Situations

11.1 Force Majeure

If Service is unavailable due to circumstances beyond our control:

• Natural disasters
• War, terrorism
• Government actions
• Internet or power failures
• Pandemics

We are not obligated to provide refunds, but may offer service credits at our discretion.

11.2 Service Termination by Us

If we terminate the Service entirely:

• Active annual subscriptions will receive prorated refunds
• Monthly subscriptions: No refunds but no further charges
• Adequate notice will be provided (minimum 90 days)

11.3 Account Termination for Violations

If we terminate your Account for Terms violations:

• No refunds will be issued
• You forfeit all remaining subscription time
• You remain liable for charges incurred before termination

11.4 Business Closure

If your business closes:

• Not eligible for refunds (should have cancelled earlier)
• You may export your data before Account closure
• Contact support for data export assistance

11.5 Bankruptcy or Insolvency

If you file for bankruptcy or become insolvent:

• Refund claims will be handled according to bankruptcy proceedings
• Active subscriptions will be cancelled
• Outstanding balances remain due

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12. Refund Exclusions

12.1 SMS and WhatsApp Costs

We do NOT refund:

• SMS credits purchased from third-party providers (Termii, BulkSMS, Twilio)
• WhatsApp Business API fees
• Any costs with providers YOU contracted directly

These are between you and your providers.

12.2 Payment Processing Fees

We do NOT refund:

• Paystack or Flutterwave processing fees
• International transaction fees
• Currency conversion fees
• Bank transfer fees

These fees are charged by payment processors, not us.

12.3 Add-On Services

Purchased add-ons are generally non-refundable:

• Custom training sessions (once delivered)
• Priority support upgrades (once active)
• Custom development work (once commenced)
• Setup services (once provided)

12.4 Third-Party Integrations

We are not responsible for refunds related to:

• Third-party apps or services you integrate
• External software you connect to LaundriPOS
• Hardware you purchase for use with LaundriPOS

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13. Disputing Charges

13.1 Before Disputing with Your Bank

13.2 Chargeback Policy

If you file a chargeback without contacting us first:

• Your Account will be immediately suspended
• We will provide evidence to the payment processor
• If chargeback is reversed, you'll be charged for:
  • Original subscription fee
  • Chargeback processing fee (₦15,000)
  • Any costs incurred in dispute

13.3 Legitimate Disputes

If you have a legitimate dispute:

1. Contact us at [email protected]
2. Explain the issue with details
3. Allow us 5 business days to respond
4. We'll work with you to resolve fairly

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14. Promotional Discounts and Coupons

14.1 Discount Terms

• Promotional discounts are applied at time of payment
• Cannot be combined with other offers
• Non-refundable and non-transferable
• Valid only for period specified

14.2 If You Cancel with Discount

If you received a promotional discount and cancel:

• No refunds issued
• Cannot reactivate at discounted rate
• Standard pricing applies if you rejoin

14.3 Referral Credits

• Referral credits are service credits, not refunds
• Can only be applied to future payments
• Cannot be redeemed for cash
• Expire 12 months from issue date

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15. Tax Refunds

15.1 VAT and Taxes

• If you were incorrectly charged VAT or other taxes
• Contact us with documentation
• We will refund the tax amount only
• Processing time: 14–30 business days

15.2 Tax Receipts

• Tax receipts/invoices can be downloaded from your Account
• Contact support if you need corrected tax documents

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16. Data Export Before Cancellation

16.1 Export Your Data

16.2 Data Retention After Cancellation

• Data retained for 30 days after cancellation
• After 30 days, data may be permanently deleted
• No guarantees of data recovery after deletion
• No refunds if you lose data due to not exporting

16.3 Data Export Assistance

If you need help exporting data:

• Contact support before cancellation
• We provide export guides and tools
• Enterprise customers: We can assist with large exports

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17. Fair Use Policy

17.1 Abuse and Refunds

If we determine you're abusing our refund policy:

• Repeatedly signing up for trials and cancelling
• Requesting refunds for non-refundable items
• Filing fraudulent refund requests

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18. Modifications to Refund Policy

18.1 Policy Changes

We may update this Refunds Policy to reflect:

• Changes in our practices
• Changes in legal requirements
• New features or services
• Customer feedback

18.2 Notification of Changes

We will notify you of significant changes by:

• Updating the "Last Updated" date
• Sending email notification
• Posting notice on our website

18.3 Acceptance of Changes

Continued use of the Service after changes constitutes acceptance of the updated policy.

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19. Contact Information

For questions about refunds, cancellations, or this policy:

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20. Summary Table

Situation	Refund Policy	How to Cancel
Free Trial	No charges, no refunds needed	Cancel anytime, Account dashboard or email
Monthly Subscription	NO REFUNDS	Cancel anytime, access until period ends
Annual Subscription (0–60 days)	Prorated refund available	Contact support, refund processed in 14 days
Annual Subscription (60+ days)	NO REFUNDS	Contact support, access until year ends
Billing Error	Full refund	Report immediately with proof
Service Failure (7+ days)	Refund possible	Contact support with details
Duplicate Charge	Full refund	Report immediately
Unauthorized Charge	Refund after investigation	Report immediately, secure account
Change of Mind	NO REFUNDS	Use trial period to evaluate
Lack of Use	NO REFUNDS	Should have cancelled earlier
Terms Violation	NO REFUNDS	N/A – account terminated
SMS Provider Costs	NO REFUNDS	Between you and provider
Payment Processing Fees	NO REFUNDS	Bank/processor charges

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21. Key Takeaways

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Last Updated: January 2026  |  Version: 1.0

Document Created By: Techzoid Innovation Limited  |  Status: Active and Enforceable

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Acknowledgment

By subscribing to LaundriPOS, you acknowledge that:

1. You have read and understood this Refunds Policy
2. You agree to the refund terms and conditions
3. You understand what is and isn't refundable
4. You will use the 30-day free trial to evaluate the Service
5. You understand cancellation procedures
6. You will contact us before initiating chargebacks